FAQ
Delicate
Who is Delicate?
DELICATE, founded in 2023, is driven by the vision to bring myriads of unique and exquisite wines with excellent value to your doorsteps.
Read more at About Us.
Do you have a physical store?
No, DELICATE is a Singaporean-based operation that distributes wines, spirits, and services directly to F&B and corporate partners and undertaking Direct to Consumer (D2C) operations via https://delicateapac.com/.
Products
What types of wines and spirits do you offer?
At DELICATE, we specialize in offering exceptional wines from renowned wineries. Our selection includes a variety of red, white, and sparkling wines. We carefully curate our collection to ensure each product showcases unique flavors and elegance without burning a hole in your pocket.
To learn more about the second wine: URL (when we have it)
How do I choose the right wine for a specific occasion?
Choosing the right wine for a specific occasion can enhance the overall experience. Our team of experts is here to assist you in selecting the perfect wine. You can provide details about the occasion, your preferences, and any specific food pairings you have in mind. Based on this information, we recommend the ideal wine complementing your event.
Can I buy gift cards from you?
For special requests, please contact our customer support team at info@delicateapac.com or via WhatsApp at +65 8913 1497. Our team is available.
Payment
What modes of payment do you accept?
We accept Visa, Mastercard, Shop Pay, or PayPal.
How do I use my offer code?
You may apply the code that you received at the checkout. However, kindly note that only one promo code can be applied at a time.
Shipping
What are your shipping rates?
For all orders, SGD 300 and above are entitled to free delivery. For orders below SGD 300, the delivery fee will be $15.
Can you ship at a specific time or the next working day instead of a timeslot?
We offer an exclusive next working day (Monday to Friday, excluding Public Holidays in the Republic of Singapore) delivery service provided it receives your order and its full payment by 12.00 pm on the previous day.
This service will have a surcharge of $30 per delivery address, regardless of the value of your order.
Can I track the delivery of my order?
Yes, you will be notified when the orders are on the way to your doorstep!
Do you offer international shipping?
Currently, we only offer shipping within Singapore. We do not provide international shipping services. However, we are continuously working to expand our reach and may offer international shipping in the future. Stay tuned for updates!
Order Issues
Can I return wine or spirit if I am unsatisfied?
Unfortunately, the items purchased from DELICATE are not eligible for a return. However, if you received a wrong order, please get in touch with our customer support team at info@delicateapac.com or via WhatsApp at +65 8913 1497.
What should I do if I receive a defective or damaged item?
As we try our best to ensure the wine reaches you safely, if you receive a defective or damaged item, please get in touch with our customer support team at info@delicateapac.com or via WhatsApp at +65 8913 1497. We will be happy to assist you and provide a solution, which may include an exchange for the same item or a refund. Exchanges are also subject to availability.
Can I amend my order after I have placed it?
Please kindly contact us immediately if you need to make any changes to your order. Once the item has been shipped, it cannot be amended.
How can I contact your customer support team?
If you have any further questions or need assistance, please feel free to contact our customer support team at info@delicateapac.com or via WhatsApp at +65 8913 1497. We are here to help and will respond to your inquiries as soon as possible.
Returns & Refunds
How long do I have to initiate a return?
Please get in touch with our customer support team at info@delicateapac.com or via WhatsApp at +65 8913 1497.
What is your refund policy?
Please refer to our refund policy page for detailed information.
We do not offer a returns policy for any of our items. If you are unhappy with any of our items, our team is always at your disposal for assistance. Don't hesitate to contact our customer support team at info@delicateapac.com or via WhatsApp at +65 8913 1497.