FAQ
SHOPPING & ORDERING
Do you have a physical store?
Delicate is fully online - a curated boutique that brings the best of fine wines straight to your doorstep.
How do I place an order?
Simply browse our collection, add your favourites to cart, and check out online. If you need a recommendation, just drop us a message in the chatbox — we’re always happy to help you find the perfect bottle.
Can I request a specific vintage or wine not listed?
Yes! If you're searching for something special or specific, just email us at info@delicateapac.com and we'll do our best to source it for you.
SHIPPING & DELIVERY
Where do you deliver?
We currently deliver within Singapore only.
How long does delivery take?
Orders are typically delivered within 1-3 working days.
Need it sooner? Next business day delivery is available - just select the option at checkout.
Do you offer refunds?
We do not offer refunds for change-of-mind purchases.
However, if your wine arrives damaged or broken, please reach out to us at info@delicateapac.com immediately with a photo, and our team will assist you.
We take great care in packaging and delivery — your satisfaction matters to us.
WINE GUIDANCE
How do I choose the right wine for an occasion?
It depends on the occasion, food, and people involved. Just drop us a message in the chatbox — we love helping with pairings.
Can you help me build a wine gift or bundle?
Of course. Whether it's for a celebration, client, or personal treat — we’ll help you create the perfect selection. Just email us at info@delicateapac.com and we'll do our best to create something special for you.
EVENTS & EXPERIENCES
Do you host wine tastings or events?
Yes, we host curated private tastings and themed experience. Join our mailing list or follow us on Facebook or Instagram for more event updates.
Can I book a private tasting for my group?
Absolutely. We offer bespoke wine sessions for both private and corporate events.
NEED MORE ASSISTANCE?
Can't find what you are looking for? No worries - we're here to help.
Just reach out to our customer service team at info@delicateapac.com and we will reach out to you soon.